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Customer Service Training


Enroll Now

6 modules

29 lessons to be learned to complete this course

8 weeks

Online Learning + Quiz

Intermediate level

No prerequisite courses or skills required to get started

Professional Certificate

To be awarded as achievement after course completion

NGN 0.00

Free online course

Enroll now

Click here to enroll for this course or any other prefered course(s)

Course Description





Course Curriculum


Foundations of Customer Service
What is customer service?
   
The role of service in business success
   
Understanding customer expectations
   
Types of customers (internal vs. external)
   
Activity: Roleplay “first impressions” scenarios
   
Communication & Emotional Intelligence
Verbal and non-verbal communication
   
Active listening and empathy
   
Handling difficult customers
   
Building rapport and trust
   
Activity: Conflict resolution simulation
   
Digital Customer Service
Email, chat, and social media etiquette
   
CRM systems and ticketing tools
   
Managing online reviews and feedback
   
Service automation and AI chatbots
   
Activity: Respond to mock customer emails and chats
   
Service Quality & Problem Solving
Service recovery strategies
   
Complaint handling and escalation
   
Measuring customer satisfaction (CSAT, NPS)
   
Continuous improvement and feedback loops
   
Activity: Analyze a real complaint and propose a solution
   
Customer-Centric Culture & Teamwork
Internal customer service
   
Cross-functional collaboration
   
Leadership in service roles
   
IT ethics and workplace professionalism
   
Activity: Group project on service improvement plan
   
Capstone Project & Career Prep
Design a customer service strategy for a local business
   
Present final project to instructors or community partners
   
Resume building and interview prep
   
Certification exam or practical assessment
   

Course Detail

Course Fee

NGN 0.00

Course Duration

8 weeks

Delivery Method

Classroom + Lab + Online + Project

Payment

Free online course

Course Code

CTE-103



Apply now

Click here to enroll for this course or any other prefered course(s)




Elevate School of Technology & Entrepreneurship
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  • Dapo Ayannuga Street, Off Ilogbo Road, Iwoye, Ota, Ogun, Nigeria
  • Tel: +(234) 706 634 8696

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  • 139, Idiroko Road, Oju Ore, Ota, 112104, Ogun, Nigeria
  • Tel: +(234) 706 634 8696


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