An IT support specialist course teaches foundational technical and customer service skills for entry-level tech roles, preparing you for entry-level positions like Help Desk Technician or IT Support Technician and up to IT support professional certification.
An IT Support Specialist is a tech professional who helps individuals and organizations troubleshoot, maintain, and optimize their computer systems, networks, and software.
IT Support courses cover troubleshooting, networking, operating systems, and security and more. See covered topics below.
What You Will Learn
Technical Fundamentals: Learn about computer hardware, software, operating systems (such as Windows and Linux), and basic networking concepts.
Troubleshooting & Diagnostics: Develop skills to identify, diagnose, and resolve technical issues for users and systems.
Cybersecurity Basics: Understand common security threats and how to protect systems and data.
Customer Service: Gain experience in communicating with users, managing support tickets, and providing effective technical assistance.
System Administration: Learn about managing and maintaining computer systems and infrastructure.