Learn IT Support Specialist Course | Get Professional Tech Skills & IT Certification at Elevate Tech School

7 modules

32 lessons to be learned to complete this course

4 months

Intensive Classroom + Lab + Online Learning + Quiz

Professional level

No prerequisite courses or skills required to get started

Professional Diploma

To be awarded as achievement after course completion

NGN 150,000.00

Flexible payment term. 5% discount on one-time full payment

Enroll now

Click here to enroll for this course or any other prefered course(s)

Course Description

An IT support specialist course teaches foundational technical and customer service skills for entry-level tech roles, preparing you for entry-level positions like Help Desk Technician or IT Support Technician and up to IT support professional certification.

An IT Support Specialist is a tech professional who helps individuals and organizations troubleshoot, maintain, and optimize their computer systems, networks, and software.

IT Support courses cover troubleshooting, networking, operating systems, and security and more. See covered topics below.

What You Will Learn

Technical Fundamentals: Learn about computer hardware, software, operating systems (such as Windows and Linux), and basic networking concepts.

Troubleshooting & Diagnostics: Develop skills to identify, diagnose, and resolve technical issues for users and systems.

Cybersecurity Basics: Understand common security threats and how to protect systems and data.

Customer Service: Gain experience in communicating with users, managing support tickets, and providing effective technical assistance.

System Administration: Learn about managing and maintaining computer systems and infrastructure.

Course Curriculum

Foundations of IT Support

Introduction to IT support roles and responsibilities

Types of support: helpdesk, field tech, remote support

Basic computer hardware and software components

Operating systems overview: Windows, macOS, Linux

Lab: Assemble and configure a desktop PC

Operating Systems & Desktop Support

Installing and configuring Windows and Linux OS

File systems, user accounts, and permissions

System updates, drivers, and troubleshooting

Remote desktop tools and support ticketing systems

Lab: Install and troubleshoot Windows 10 and Ubuntu

Networking Essentials

Network types: LAN, WAN, WLAN

IP addressing, DNS, DHCP, and subnetting

Routers, switches, and firewalls

Network troubleshooting tools: ping, tracert, ipconfig

Lab: Set up a small office network and test connectivity

IT Security & Data Protection

Cybersecurity fundamentals

Antivirus, firewalls, and endpoint protection

User authentication and access control

Backup strategies and disaster recovery

Lab: Configure basic security settings and simulate a recovery

Mobile Devices & Cloud Services

Supporting smartphones, tablets, and BYOD policies

Mobile OS: Android and iOS basics

Introduction to cloud platforms: Microsoft 365, Google Workspace

Cloud storage, collaboration, and remote support

Lab: Set up cloud accounts and sync devices

Professional Skills & Capstone Project

Customer service and communication skills

Documentation and ticketing best practices

IT ethics and workplace professionalism

Resume building and interview prep

Capstone: Diagnose and resolve a multi-layered IT issue (hardware + OS + network)

Internship & Certification Prep

Internship: 6–8 weeks with a local business or IT firm

Portfolio: Submit documentation, lab reports, and capstone demo

Course Detail

Course Fee

NGN 150,000.00

Course Duration

4 months

Delivery Method

Classroom + Lab + Online + Project

Payment

Flexible payment term. 5% discount on one-time full payment

Course Code

CTE-306

Apply now

Click here to enroll for this course or any other prefered course(s)